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DUO Support
DUO Support
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Use this service to request assistance with DUO. You can add a new device, configure DUO Mobile, configure a DUO Token or request a temporary Bypass Code and more.
Username or ID Number
Subject
A short description to explain the nature of a ticket.
Request for DUO Support
What sort of assistance do you need?
Activate or Reactivate DUO Mobile on a phone
Activate or Reactivate DUO Mobile on a tablet
Request a temporary 'Bypass Code' (Please add a note)
Link a DUO Token to an account
I have an issue that is not listed (Please add a note)
How would you like to activate DUO Mobile?
I would like to receive a text to activate DUO Mobile
I would like to receive a text to install DUO Mobile AND a separate text to activate DUO Mobile
I would like to receive an email to activate DUO Mobile
Enter the phone number for the device that will be enrolled in DUO
Upload a photo of your ID to verify your identity
Please upload a photo of a valid photo ID to verify your identity.
Example: A photo of your Ithaca College ID Card, Driver's License or Passport.
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Enter any additional notes here
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code