Knowledge Base

Categories (12)

Passwords, accounts, account access

Technical support for Homer (Student Information System), Parnassus (HR, Payroll and Financials), IC Workflow, Business Intelligence

Support for Adobe's Creative Suite and related programs, Apple macOS, Drupal, Microsoft Office, Microsoft SharePoint, Microsoft Windows, various form tools, and other applications.

Support for computers and hardware; equipment moves; loaner equipment

Help articles for Outlook email and calendar, and related topics.

Articles regarding Ithaca College's network, internet and wireless internet (Wi-Fi).

Office printing, student printing, copiers

IT project requests, portfolio management and other professional services

How to protect against phishing, malware, and other threats.

Teaching and learning applications that include the HuddleWall, Canvas, Solstice, Student Response System (TopHat), Kaltura (Media Gallery), and Voicethread.

Support articles related to telephone and voicemail services.

Help articles from non-IT campus departments.

Articles (6)

Pinned Article About Requesting IT Help

Ways to get help from IT.

Accessibility

Ithaca College Information Technology recognizes our role as information providers to our diverse campus community.

Downloading Full Bomgar Client

This article covers how to install the full Bomgar client after being prompted by IT.

How to Report Problems After Hours

To report a large-scale computer or system problems affecting multiple people outside of normal business hours, call the Service Desk at 4-1000. Select option #4.

IT System Maintenance Schedule

Established scheduling guidelines for performing necessary maintenance on computers, applications and network systems.

Support Levels and Response Times

What you can expect from Ithaca College Information Technology