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Knowledge Base
Categories (12)
Accounts, Passwords, and Authentication Articles
Passwords, accounts, account access, multifactor authentication
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Administrative and Business Applications Articles
Technical support for Homer (Student Information System), Parnassus (HR, Payroll and Financials), IC Workflow, Business Intelligence
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Computers, Labs, Devices and Hardware Articles
Support for computers and hardware; equipment moves; loaner equipment
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Email and Calendar Articles
Help articles for Outlook email and calendar, and related topics.
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Network, Internet and Wi-Fi Articles
Articles regarding Ithaca College's network, internet and wireless internet (Wi-Fi).
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Operating Systems and Desktop/Web Applications
Support for Adobe, digital signage, Drupal, Microsoft Office 365, SharePoint, and Teams, Zoom, and web forms.
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Printing Articles
Office printing, student printing, copiers
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Projects and Professional Services Articles
IT project requests, portfolio management and other professional services
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Security and Policy Articles
How to protect against phishing, malware, and other threats.
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Learning Technology Articles
Teaching and learning applications that include the Canvas, Solstice, Student Response System (TopHat), Kaltura (Media Gallery), Padlet, and Voicethread.
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Telephones and Voice Mail Articles
Support articles related to telephone and voicemail services.
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Other IC Departments
Help articles from non-IT campus departments.
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Articles (8)
Pinned Article
About Requesting IT Help
Ways to get help from IT.
Accessibility
Ithaca College Information Technology recognizes our role as information providers to our diverse campus community.
Downloading Full Bomgar Client
This article covers how to install the full Bomgar client after being prompted by IT.
How to Report Problems After Hours
To report a large-scale computer or system problems affecting multiple people outside of normal business hours, call the Service Desk at 4-1000. Select option #4.
iPad First Time Setup Instructions
These are the instructions for setting up and iPad, with pictures included
iPad First Time Setup Instructions
These are the instructions for setting up and iPad, with pictures included
IT System Maintenance Schedule
Established scheduling guidelines for performing necessary maintenance on computers, applications and network systems.
Support Levels and Response Times
What you can expect from Ithaca College Information Technology
Additional Resources
Popular Articles
OneNote: How to Transfer Data from One Notebook to Another
iTunes U at Ithaca College
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Changing PDF Viewer to Adobe Acrobat Reader on Microsoft Edge
Manage Notifications in Microsoft Teams
Recent Articles
Windows PXE Imaging Steps (IT)
Staff & Faculty Merit Increment - Manager Guide
Roles and Delegations in IC HR Cloud
Historical Staff Compensation Structures
2023 Staff Compensation Structure
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