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Knowledge Base
Categories (12)
Accounts and Passwords Articles
Passwords, accounts, account access
Administrative and Business Applications Articles
Technical support for Homer (Student Information System), Parnassus (HR, Payroll and Financials), IC Workflow, Business Intelligence
Computer and Web Applications Articles
Support for Adobe's Creative Suite and related programs, Apple macOS, Drupal, Microsoft Office, Microsoft SharePoint, Microsoft Windows, various form tools, and other applications.
Computers, Labs, Devices and Hardware Articles
Support for computers and hardware; equipment moves; loaner equipment
Email and Calendar Articles
Help articles for Outlook email and calendar, and related topics.
Network, Internet and Wi-Fi Articles
Articles regarding Ithaca College's network, internet and wireless internet (Wi-Fi).
Printing Articles
Office printing, student printing, copiers
Projects and Professional Services Articles
IT project requests, portfolio management and other professional services
Security Articles
How to protect against phishing, malware, and other threats.
Learning Technology Articles
Teaching and learning applications that include the Canvas, Solstice, Student Response System (TopHat), Kaltura (Media Gallery), Padlet, and Voicethread.
Telephones and Voice Mail Articles
Support articles related to telephone and voicemail services.
Other IC Departments
Help articles from non-IT campus departments.
Articles (6)
Pinned Article
About Requesting IT Help
Ways to get help from IT.
Accessibility
Ithaca College Information Technology recognizes our role as information providers to our diverse campus community.
Downloading Full Bomgar Client
This article covers how to install the full Bomgar client after being prompted by IT.
How to Report Problems After Hours
To report a large-scale computer or system problems affecting multiple people outside of normal business hours, call the Service Desk at 4-1000. Select option #4.
IT System Maintenance Schedule
Established scheduling guidelines for performing necessary maintenance on computers, applications and network systems.
Support Levels and Response Times
What you can expect from Ithaca College Information Technology
Additional Resources
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Recent Articles
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