Knowledge Base

Categories (12)

Accounts, Passwords, and Authentication Articles

Passwords, accounts, account access, multifactor authentication

Administrative and Business Applications Articles

Technical support for Homer (Student Information System), Parnassus (HR, Payroll and Financials), IC Workflow, Business Intelligence

Computers, Labs, Devices and Hardware Articles

Support for computers and hardware; equipment moves; loaner equipment

Email and Calendar Articles

Help articles for Outlook email and calendar, and related topics.

Network, Internet and Wi-Fi Articles

Articles regarding Ithaca College's network, internet and wireless internet (Wi-Fi).

Operating Systems and Desktop/Web Applications

Support for Adobe, digital signage, Drupal, Microsoft Office 365, SharePoint, and Teams, Zoom, and web forms.

Printing Articles

Office printing, student printing, copiers

Projects and Professional Services Articles

IT project requests, portfolio management and other professional services

Security and Policy Articles

How to protect against phishing, malware, and other threats.

Learning Technology Articles

Teaching and learning applications that include the Canvas, Solstice, Student Response System (TopHat), Kaltura (Media Gallery), Padlet, and Voicethread.

Telephones and Voice Mail Articles

Support articles related to telephone and voicemail services.

Other IC Departments

Help articles from non-IT campus departments.

Articles (9)

Pinned Article About Requesting IT Help

Ways to get help from IT.

Accessibility

Ithaca College Information Technology recognizes our role as information providers to our diverse campus community.

Downloading Full Bomgar Client

This article covers how to install the full Bomgar client after being prompted by IT.

How to Report Problems After Hours

To report a large-scale computer or system problems affecting multiple people outside of normal business hours, call the Service Desk at 4-1000. Select option #4.

iPad First Time Setup Instructions

These are the instructions for setting up and iPad, with pictures included

iPad First Time Setup Instructions

These are the instructions for setting up and iPad, with pictures included

IT System Maintenance Schedule

Established scheduling guidelines for performing necessary maintenance on computers, applications and network systems.

Support Levels and Response Times

What you can expect from Ithaca College Information Technology

Wipe and reinstall macOS

How to wipe a Mac and reinstall the OS.