Services A-Z (53)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Accounts and Passwords Help Request

Form for requesting help with accounts and passwords.

Active Directory Generic Account

Faculty and staff can request a shared computer login, such as for specialized labs.

Audio Visual Support

This service is used to request work from the Audio Visual group.

C

Classroom Technology Training

Submit a request to learn more about the technology used within our classrooms. Trainings typically last 15-30 minutes.

Collaboration & Business Productivity Consultation

Request a consultation from the Business Productivity team regarding communication and collaboration tools available.

Computer and Web Applications Help Request

Help with computer software and Web applications.

Computer Lab Software Request

IT provides commonly used software in the lab images. If you need software installed or upgraded to support instruction, please submit this form.

Computers, Devices and Hardware Help Request

Faculty and staff help with a computer, attached device (mouse, keyboard), monitor, etc.

D

Departmental Email and Calendar Account

Request a new departmental email account, or request changes to an existing one.

Drupal Document Library Request

This service is to request a new public document library for the storage of documents and files for a public Drupal website.

E

Email and Calendar Help Request

Request support for general email and calendar issues.

Email List (Majordomo List)

Request a new mailing list or changes to an existing list.

Equipment Moves

Request for College computer equipment to be moved.

Equipment Removal

Request removal of unneeded or non-functional IC computer equipment.

G

General Help Request

Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).

I

Instructional Media Lab Services

The Instructional Media Lab, in Job 102, is a space for faculty to get assistance or learn about technologies to enhance their teaching.

Ithaca Web Support Request

Form to request support for a variety of tasks related to the Ithaca.edu website.

K

Kaltura Video - Report an Issue

Report an issue you are having with media.ithaca.edu or the media tools in Sakai. You can also request features or add comments using this form.

L

Learning Management System (Sakai)

Go here to ask for help with Sakai or to report a problem/issue.

LinkedIn Learning Group Management Request

Request to have access to manage and create groups in LinkedIn Learning.

M

Mass E-Mail Application (Mailing App)

A web-based tool for sending email messages to a large list of Ithaca College recipients.

Mentor and Praxis Folder Access Changes

Supervisors may request permission changes to Mentor or Praxis server folders on behalf of their employees and student workers.

Microsoft SharePoint Request

This service allows you to request a Microsoft SharePoint site, a document management and storage platform with integration with Office 365.

Microsoft Teams Request

This service allows you to request a team for Microsoft Teams, a communication and collaboration platform that brings together Office 365 and third-party applications and services. Teams includes chat, audio and video calls, file sharing, virtual meeting capability, and more.

N

Netpass Password Self-Service

Client self-service tool for managing their Netpass account.

Network, Internet and Wi-Fi Help Request

Request help with network, internet and Wi-Fi (other than Apogee ResNet)

O

Outlook Calendar Room Resource

Request an Outlook calendar room resource or request changes to an existing room resource.

P

Personal Computer Equipment Repair (fixIT shop)

On-campus repair service for faculty, staff and students for personally-owned devices.

Personal IC Email and Calendar Account

Access your personal Ithaca College email and calendar account.

Printing Help Request

Help with printing to campus printers.

Project and Major Technology Purchase Requests

Submit a Project or Major Technology Purchase Request

R

Report an IC Workflow Problem or Issue

Use this service to report a problem or issue with IC Workflow.

Reserve Technology Loaner Equipment (Smarthub)

Short-term computer equipment reservations for faculty and staff.

Reserving Labs

Faculty and Staff have the ability to reserve certain computer labs during the year.

S

Screen Saver Removal

Request the removal of the screen saver from your device

Security Help Request

Request help with a technology-related security issue.

Single Sign-On Integration

Request Single Sign-On integration

SPSS Concurrent User License Subscription Order/Renewal

SPSS for teaching and non-commercial academic research

Student Internet (Apogee MyResNet)

Student residence hall internet and wi-fi information

Student Organization Email and Calendar Account

Request a new student org email account, or request changes to an existing one.

T

Taskstream Account Request

Request for Taskstream account creation for staff.

Teaching and Learning Help Request

Request assistance with questions or issues related to teaching and learning.

Technology Learning Center Reservation

The Technology Learning Center (TLC), located in Friends 101, contains a Huddlewall, ten laptops with Microsoft Windows, three laptops with Apple macOS, four wall-mounted computers, and four group workstations with flexible furniture that can host up to 12 individuals. Reserve the TLC for your staff or faculty meeting, academic class or student group session.

Technology Renewal - Before It Happens

Reschedule installation, report special software needs, etc prior to your scheduled upgrade time.

Technology Renewal - Issue After Install

Report problems with your new tech renewed device(s).

Telephone or Voice Mail Change Request

Request a telephone or voice mail related change or move in a campus office.

Telephone or Voice Mail Help Request

Request help with general telephone or voice mail problems

Temporary Backup Folder Request

For clients to request temporary backup space on an IT file server (Neo) due to tech renewal, computer re-image, or any other computer procedure for which data backup is recommended.

Turnitin Account Request

Request an account with Turnitin, an online tool which reviews written work for originality, and offers additional features such as Grademark®, for paperless grading.

V

Voice Mail Account Request

Request voice mail service for individual or departmental office phones.

Voice Mail Forwarding to Email, Activation Request

An optional voice mail feature that allows you to receive an email with an audio copy of any voice mail messages that callers leave on your campus telephone extension.

W

Web/Video Conferencing Consultation

IT can assist members of the campus community with the identification of an appropriate tool to conduct official College business, such as remote meetings, presentations and receive remote presentations, such as guest lecturers.

Website Form Consultation Request

This service is to request a consultation for a new form or to migrate a Jot Form from WPM. The form can be deployed on Drupal websites, in emails, and through other services.