How to Report Problems After Hours

Problems at Night or on the Weekend?

Note that this service is not for reporting individual computer problems after hours.

To report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours:

  • Call the Service Desk at 4-1000
  • Select option #4
  • You'll hear a message that the Service Desk is closed, followed by a phone number to call to report the outage.

The Service Desk does NOT monitor e-mail 24/7 nor is IT staff available 24/7.

To check for system outages please see the System Alerts section of the IT Service Portal Home Page

Details

Article ID: 467
Created
Tue 10/16/18 4:45 PM
Modified
Wed 11/28/18 12:25 PM