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Welcome!
This is the new IT Service Portal, powered by TeamDynamix. This is your "go to" place for finding technology answers and requesting IT services. New content will continually be added, so check back often.
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Filter your search by categories
All
Knowledge Base
Service Catalog
To search for items with a specific tag, enter the # symbol followed by the name of the tag
Search
My Tickets
Contact Information
Service Desk
104 Job Hall
(607) 274-1000
servicedesk@ithaca.edu
Summer Hours:
Mon-Thu, 8:00 am - 5:00 pm
Fri, 8:00 am - 3:00 pm
Classroom Audio Visual Services
104 Textor Hall
(607) 274-1443
Hours and Info
fixIT
104 Job Hall
(607) 274-3000
fixit@ithaca.edu
Hours and Info
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Popular Services
General Help Request
Computers, Devices and Hardware Help Request
Computer and Web Applications Help Request
Mentor and Praxis Folder Access Changes
Network, Internet and Wi-Fi Help Request
Project Request
Accounts and Passwords Help Request
Telephone or Voice Mail Change Request
ithaca.edu Website & Drupal Support Request
SPSS Concurrent User License Subscription Order/Renewal
Browse Knowledge Base
Popular Articles
Quick Guide: GlobalProtect VPN Setup
Initial Setup Guide: Duo Two-Factor Authentication
Microsoft Teams Overview
Microsoft Windows 10 Upgrade & Installing Update Instructions
Wireless Networks & Wi-Fi
Recommended Virtual Private Network (VPN) Providers
Purchasing College Owned Computers
Quick Guide: Microsoft Windows 10
Error at startup - macOS could not be installed on your computer
Configuration Guide: Duo Two Factor Authentication