Services A-Z (61)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Accounts and Passwords Help Request

Form for requesting help with accounts and passwords.

Active Directory Generic Account

Faculty and staff can request a shared computer login, such as for specialized labs.

Adobe Shared Device License Request

Faculty and staff may request Adobe products for a shared College computer.

Audio Visual Support

This service is used to request work from the Audio Visual group.



Support for Canvas for all aspects of campus use.

Canvas Guest Account Request Form

Request a guest account for non-Ithaca College users, if Canvas access is needed.

Classroom and Lab Computer Software Request

IT provides commonly used software in the Classroom and Lab images. If you need software installed or upgraded to support instruction, please submit this form.

Classroom Technology Training

Submit a request to learn more about the technology used within our classrooms. Trainings typically last 15-30 minutes.

Collaboration & Business Productivity Consultation

The Business Productivity group is responsible for business productivity, organizational communication and collaboration, and workflow applications and services. Request a consultation with the Business Productivity group.

College iPad App Installation Request

Request for app installation on College-owned and managed iPad.

Computer and Web Applications Help Request

Help with computer software and Web applications.

Computers, Devices and Hardware Help Request

Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.


Departmental Email and Calendar Account

Request a new departmental email account, or request changes to an existing one.

Drupal Document Library Request

This service is to request a new public document library for the storage of documents and files for a public Drupal website.


Email and Calendar Help Request

Request support for general email and calendar issues.

Email List (Majordomo List)

Request a new mailing list or changes to an existing list.

Equipment Moves

Request for College computer equipment to be moved.

Equipment Removal

Request removal of unneeded or non-functional IC computer equipment.


General Help Request

Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).


Instructional Canvas Site Request Form

This service allows you to request a new Instructional Canvas Course.

IT Security Help Request

Request help with a technology-related security issue.

Ithaca Web Support Request

Form to request support for a variety of tasks related to the website.


Kaltura Video - Report an Issue

Report an issue you are having with or the media tools in Sakai. You can also request features or add comments using this form.


Learning Management System (Sakai)

Go here to ask for help with Sakai or to report a problem/issue.

Learning Technology Help Request

Request assistance with questions or issues related to teaching and learning tools.

LinkedIn Learning Group Management Request

Request to have access to manage and create groups in LinkedIn Learning.

Loaner Windows Laptop Computers for Students (8 hours)

Students may borrow a Windows laptop for short-term use from the self-service kiosk in Friends Hall.


Mass E-Mail Application (Mailing App)

A web-based tool for sending email messages to a large list of Ithaca College recipients.

Mentor and Praxis Folder Access Changes

Supervisors may request permission changes to Mentor or Praxis server folders on behalf of their employees and student workers.

Microsoft Bookings Request

This service allows you to request access to Microsoft Bookings, an online scheduling tool, or request support for an existing Bookings calendar.

Microsoft SharePoint Request

This service allows you to request a Microsoft SharePoint site or request support for an existing site. Microsoft SharePoint is a document management and storage platform with integration with Office 365.

Microsoft Teams Request

This service allows you to request a team or request support for an existing team in Microsoft Teams. Teams is a desktop, mobile, and web-based communication and collaboration platform for Office 365.


Netpass Password Self-Service

Client self-service tool for managing their Netpass account.

Network, Internet and Wi-Fi Help Request

Request help with network, internet and Wi-Fi (other than Apogee ResNet)


Outlook Calendar Room Resource

Request an Outlook calendar room resource or request changes to an existing room resource.


Personal IC Email and Calendar Account

Access your personal Ithaca College email and calendar account.

Printing Help Request

Help with printing to campus printers.

Project and Major Technology Purchase Requests

Submit a Project or Major Technology Purchase Request


Report an IC Workflow Problem or Issue

Use this service to report a problem or issue with IC Workflow.

Reserve Technology Loaner Equipment (Smarthub)

Short-term computer equipment reservations for faculty and staff.

Reserving Labs

Faculty and Staff have the ability to reserve certain computer labs during the year.

Returning Technology Devices to IT

Submit this service request to return any machines to Information Technology.


Sakai Project Site Consultation

This service allows you to request a consultation regarding your Sakai Project Site(s) or the deletion of a site(s).

Screen Saver Removal

Request the removal of the screen saver from your device

Single Sign-On Integration

Request Single Sign-On integration

SPSS Concurrent User License Subscription Order/Renewal

SPSS for teaching and non-commercial academic research

Student Internet (Apogee MyResNet)

Student residence hall internet and wi-fi information

Student Organization Email and Calendar Account

Request a new student org email account, or request changes to an existing one.


Taskstream Account Request

Request for Taskstream account creation for staff.

Technology Learning Center Reservation

The Technology Learning Center (TLC), located in Friends 101, contains a Huddlewall, ten laptops with Microsoft Windows, three laptops with Apple macOS, four wall-mounted computers, and four group workstations with flexible furniture that can host up to 12 individuals. Reserve the TLC for your staff or faculty meeting, academic class or student group session.

Technology Renewal - Change to Ownership, Location of Computers/Printers

Change ownership or location for a computer or printer.

Technology Renewal - Issue After Install

Report problems with your tech renewal device(s).

Technology Renewal - New Device

Use this service to request a new computer or printer.

Telephone or Voice Mail Change Request

Request a telephone or voice mail related change or move in a campus office.

Telephone or Voice Mail Help Request

Request help with general telephone or voice mail problems

Temporary Backup Folder Request

For clients to request temporary backup space on an IT file server (Neo) due to tech renewal, computer re-image, or any other computer procedure for which data backup is recommended.


Voice Mail Account Request

Request voice mail service for individual or departmental office phones.

Voice Mail Forwarding to Email, Activation Request

An optional voice mail feature that allows you to receive an email with an audio copy of any voice mail messages that callers leave on your campus telephone extension.


Web/Video Conferencing Consultation

IT can assist members of the campus community with the identification of an appropriate tool to conduct official College business, such as remote meetings, presentations and receive remote presentations, such as guest lecturers.

Website Form Consultation Request

This service is to request a consultation for a new form or to migrate forms from JotForm or Cognito Forms.