IT General Help Request

If you can't find a specific service (services by category or A-Z listing), select the general service topic you need help with:

• Accounts and Passwords
• Computers, Devices and Hardware
• Computer and Web Applications
• Email and Calendar
• Network, Internet or Wi-FI
• Printing
• Security
• Telephones and Voicemail
• Something else

For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).

Problems at Night or on the Weekend?

To report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours:

• Call the Service Desk at 4-1000
• Select option #4
• You will hear a message that the Service Desk is closed, followed by a phone number to call to report the outage
• Call the specified number and leave a message with as many details as possible about the nature of the problem, including your contact information
• An IT staff member will be alerted and will follow up with as to next steps
• Please do not report individual computer problems through this channel

To report residence hall internet (MyResNet) problems:

Residence Hall Tech Support (MyResNet)
Hours: 24 x7
Call:    (877) 478-8893
Text:   “ResNet” to 202-980-7135
Chat:   MyResNet.com