- Knowledge Base
- Network, Internet and Wi-Fi Articles
This guide goes through the steps to install, configure, and connect to GlobalProtect VPN for remote access to Ithaca's network.
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- Security Articles
Duo is Ithaca College's multifactor authentication (MFA) tool, which provides more robust security compared to only using a password, and minimizes the chance of unauthorized access to your accounts.
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- Computer and Web Applications Articles
- Microsoft Windows 10
This article explains how to change the Microsoft Windows 10 default browser from Microsoft Edge to your preferred browser and change your default email client from Microsoft Windows Mail to Microsoft Outlook.
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- Other IC Departments
- Human Resources
- IC HR Cloud
- Knowledge Base
- Teaching and Learning Articles
iTunesU was a service provided by Apple that was used by Ithaca College beginning in 2007 to serve educational audio and video. In 2017 Apple discontinued iTunes U and content was migrated to Apple Podcasts. This article explains iTunes U and how to access and manage content.
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- Email and Calendar Articles
This article explains how to hide attendees from showing in Microsoft Outlook Calendar events that were created in the Outlook desktop client.
- Knowledge Base
- Security Articles
This guide covers configuration options for Duo, which is Ithaca College's multi-factor authentication (MFA) tool. MFA provides more robust security compared to only using a password, minimizing the chance of unauthorized access to your accounts.
- Knowledge Base
- Security Articles
This article covers common questions around the Duo Multi Factor Authentication Service.
- Knowledge Base
- Computer and Web Applications Articles
- Microsoft Office 365
This article explains how to install Microsoft Office 365 ProPlus on Microsoft Windows or Apple macOS.
- Knowledge Base
- Computer and Web Applications Articles
Because of current COVID-19 restrictions, Ithaca College is providing faculty, staff, and students remote access privileges to certain labs on campus. This will allow you to access lab software.
- Knowledge Base
- Teaching and Learning Articles
- Video Hosting with Kaltura
How to fix the error that does not allow 3rd Party cookies to work in Safari, iOS devices andInternet Explorer.
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What you can expect from Ithaca College Information Technology
- Knowledge Base
- Computer and Web Applications Articles
- Adobe
Adobe Creative Cloud is a set of desktop, web, and mobile applications and services that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.
- Knowledge Base
- Computer and Web Applications Articles
- Microsoft Office 365
- Teams
This article explains how to manage your notifications for chats, teams, and meetings in Microsoft Teams.
- Knowledge Base
- Computer and Web Applications Articles
- Microsoft Office 365
- Teams
Microsoft Teams is a desktop, mobile, and web-based communication and collaboration platform for Office 365 that brings everything together into a shared workspace where you can chat, meet, share files, and work with business applications.
- Knowledge Base
- Network, Internet and Wi-Fi Articles
Ithaca College provides wireless (Wi-Fi) network coverage to all academic and administrative buildings, all residence halls and many other locations on campus for students, faculty, staff, sponsored affiliates, and guests.
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- Human Resources
- IC HR Cloud
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- Other IC Departments
- Registrar
How students can register for classes using the HomerConnect 9 app.
- Knowledge Base
- Other IC Departments
- Registrar
Find out where to look for waitlist availability, how to sign up for it, if overrides have been approved and how I get notified when a seat becomes available.
- Knowledge Base
- Teaching and Learning Articles
- Sakai
- Getting Started
This article answers questions about how to log into Sakai for the first time and access course or project sites.
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- Other IC Departments
- Human Resources
- IC HR Cloud
IC HR Cloud is used to update and access your personal information, search the employee directory, and access your compensation info. Eventually, IC HR Cloud will be used for several other purposes including, but not limited to, timecards, pay slips, benefits, and all other functions currently found in Parnassus for HR.
- Knowledge Base
- Security Articles
A virtual private network (VPN) establishes a secure connection between your computer and the VPN server in the internet. This means that no one besides the VPN provider can see your traffic, so you can browse the internet without other people on an unprotected Wifi network or your internet service provider seeing what you do. Ithaca College’s GlobalProtect VPN does not provide all of these features, so this article contains recommendations for 3rd party VPN providers.
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- Computers, Labs, Devices and Hardware Articles
- Technology Renewal
Instructions on how to purchase Dell and Apple computers through IC Marketplace. You can also find the hardware specifications of the Technology Renewal Program and recommended peripherals, such as docking stations and adapters, in this article.
- Knowledge Base
- Other IC Departments
- Human Resources
- IC HR Cloud
Performance Reviews will now be completed using the IC HR Cloud platform. This article contains detailed instructions for employees completing self-evaluations in IC HR Cloud.
- Knowledge Base
- Email and Calendar Articles
This article is an introduction to using email and calendar in Microsoft Outlook.