Rave Guardian User Documentation

Table of Contents

  1. Inbox
    • How to know there is a new ENS message in Inbox 
    • How to delete messages 
    • How to listen to voice recording of message  
  2. Support/Crisis #s
    • How to complete a call to support/crisis resources listed 
  3. Guardian Timer 
    • Enabling contact access
    • Starting a safety timer 
    • How to know a guardian is watching session 
    • Adding more time to timer 
    • Options when timer is expiring 
    • Options when timer is expired 
    • What your guardian sees 
  4. Emergency Resources 
    • How to open an emergency resource web link
  5. IC Public Safety 
    • Completing a call to IC Public Safety 
  6. Local 911 Center 
    • Completing a call to Local 911 center 
  7. Profile 
    • Updating your ENS Contact Information 
  8. Settings 
  9. FAQ

 Inbox

Inbox provides access to any ICAlert messages sent to Rave Guardian users (Note: this an additional way to receive ICAlert Emergency Notification System (ENS) messages besides text, email and phone call).  

Approving push notification access in your phone settings for the Rave Guardian app will help to ensure you receive messages in a timely manner.  

How to know there is a new ICAlert (ENS) message in Inbox 

  1. Push Notifications: 
    • At install of the app there is a prompt to enable push notifications. If enabled at this prompt you will receive a phone notification of new messages. If not enabled at this prompt, it can be updated within your phone notification setting menu. 
  2. New Message Alert Within Guardian app:  
    • In the home screen of the app if there is a new IC Alert message a red indicator with the number of new messages will appear in the top right of the inbox icon as seen in picture below:

 

 

 

How to delete messages 

  1. Click the message in the list that you would like to delete to open it:

 

 

 

2. Select the delete button in top right of message and confirm you would like to delete the message when prompted.  

 

 

How to listen to voice recording of message 

1. Click the “Recording” button above the top right of map to listen to text to speech version of ENS message.  

 

 

Support/Crisis 

Support/Crisis #s provides a variety of IC and external support/crisis phone numbers that can be called through the app in just two clicks.  

How to complete a call to support/crisis resources listed 

1.Select the Support/Crisis service you would like to call. 

2. Confirm you would like to call the service by selecting “Call”

 

 

 

3. Select phone prompt to complete call to phone number associated with service selected.

 

 

 

Guardian Timer 

Guardian Timer is a safety timer through which you can invite a friend or family member to serve as your “guardian” and virtually escort you to and from an on- or off-campus location.

 Can select up to 14 contacts.

Enabling Contact Access 

1. When initially using the safety timer to add contacts to Friends & Family area you will be prompted to allow the app access to your phone contacts. This prompt will only occur once at initial use and this choice can be changed/updated in your phone settings.

 

 

Starting a safety timer 

  1. Add up to 14 contacts in Friends & Family area from your phone contacts to be your guardian in this timer.
  2. Add a note/description of where you are going or any details that may be helpful to your guardian during the safety timer.
  3. Select the amount of timer to number of minutes (note time can be added or removed once started if needed)
  4. Select “Start Timer”

 

 

  1. A notice will come up to confirm you would like to start the timer, confirm information show and select “Start Timer

 

 

  1. You will now see your location on the map and the timer countdown.

 

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(Note: Street names in screenshots have been covered for privacy purposes)

How to know a guardian is watching session 

  1. At time of timer you will see a notice of how many Guardian’s are currently watching the session.

 

 

Adding more time to timer 

1. In bottom right of timer screen there is a blue circle timer icon – select to open menu

 

 

2. In this menu you can add time in 5-minute increments, subtract time in 1-minute increments or deactivate your timer.

 

 

Options when timer is expiring 

1. When your timer reaches the 1-minute mark you will receive a prompt that your timer is about to go off.

  • I’m OK Options:
    1. Add 5 minutes to timer
    2. Deactivate timer
  • I’m NOT Ok Options:
    1. Alert Guardians

 

 

Options when timer is expired 

1. Once timer has expired Guardians are automatically alerted (see What your Guardian sees topic for more details of what they receive). You will have the option to deactivate the timer letting your Guardian’s know you are OK.

 

 

What your guardian sees 

1. Timer Request

  1. Guardian will receive the following text message with a link to view the session

 

 

 

  1. When opening the link in the text they will confirm they accept by selecting “Monitor <<Requestor Name>>” and then they will be able to view a map of your location and contact you via text/ phone call.

 

 

 

2. Guardian Alert

  1. Once session expires or if requestor chooses to alert, a Guardian will receive an alert message and be given the option to call, text or get most recent location coordinates to contact local law enforcement for assistance.

 

 

 

 

Note: in addition to web and app notifications – text and push notifications will also be sent by the app to let Guardian and requestor know of any changes to the safety timer.

 

Emergency Resources

Emergency Resources provides access to the websites of several important campus resources. 

 

How to open an emergency resource web link 

1. Click a resource in the list to open its web link.  

 

 

2. The web link associated with resource will then open within the apps browser and can be opened in preferred browser or shared with options listed.  

 

 

 

 IC Public Safety 

IC Public Safety provides the ability to call IC Public Safety in two clicks.

Completing a call to IC Public Safety 

1. Click the IC Public Safety Icon on the app home screen.

 

 

 

2. An app screen will appear to confirm you would like to contact IC Public Safety. Select “Place Call” to continue, or “cancel”.

 

 

3. If “Place Call” is selected, you will receive one additional prompt from your device to complete the call. Note this prompt may vary depending on mobile device.

                                                      

 

                                             

 Local 911 Center 

 

Local 911 Center provides the ability to call the nearest local 911 center to you at the time of the call in two clicks.

Completing a call to Local 911 Center 

1. Click the Local 911 Center Icon on the app home screen.

 

 

 

2. An app screen will appear to confirm you would like to contact Local 911 Center. Select “Place Call” to continue, or “cancel”.

 

 

 

 

3. If “Place Call” is selected, you will receive one additional prompt from your device to complete the call. Note this prompt may vary depending on mobile device.

                                                           

                               

 Profile 

Profile provides the ability to update and/or enroll in the ICAlert Emergency Notification System (ENS). Any contact information provided for (ENS) that you previously on the web will be listed  and can be updated here.

 

Updating your ENS Contact Information 

1. In the profile area of the app you can update contact fields that are not locked as follows:

  • Email – In addition to your @ithaca.edu email that is already enrolled, you can choose to sign up with two additional email addresses to receive email ICAlert emergency notifications.
  • Mobile – Mobile 1 is locked for future use, but you can choose to sign up with two additional mobile numbers to receive text ICAlert emergency notifications. To also receive calls/voice alerts you must check the “Receive alerts on this phone?” box.
  • Landline – Faculty and Staff will automatically have their office phones listed in the IC Directory listed in Landline 1. Though this field can be edited, we do not recommend changes. Two additional landlines can be added to receive voice/call IC Alert emergency notifications.

Note: For those who prefer not to or are unable to utilize the app, there will be a website available to update this information.

 

 

 

 Settings 

In the settings area of the app there is the ability to update your notification radius. When sending an alert to Guardian users, there is an ability to send with a geofilter to a specific location/area on a map. When this filtering is used, this radius will determine if you are within your chosen range of that notification.

 

 

Frequency Asked Questions 

 

1. Why is there a map in the inbox ICAlert message?

At time the IC Alert message is sent if a Geofilter is selected by sender, the map in the message will show the area that the message was intended for. If a geofilter was not chosen, a random area on the map will be shown.

2. Why does the map in the inbox ICAlert message show my location?

If you have location services turned on for the map it will show your location as a blue dot on the map. If a geofilter was used for the message received this help to understand your location in proximity to the area the alert is intended for.

 

Details

Article ID: 963
Created
Tue 7/28/20 5:48 PM
Modified
Wed 5/5/21 1:31 PM