Managing Your Netpass Account

Go to SSPR

Your Netpass account is used to access many IC online services such as Outlook Web App (email), Canvas, and others. 


This article is intended for faculty, staff, and students.

About Netpass Manager

Microsoft Self-Service Password Reset (SSPR) is a self-service tool for managing your Netpass account. You can:

  • Activate your Netpass account
  • Change your known Netpass password
  • Reset a forgotten or expired password
  • Change your authentication methods
  • Change the password for a departmental or organizational e-mail account that you manage

Using SSPR

In the event that your password is forgotten or expired, SSPR will allow you to self-service your Netpass account without having to get in contact with the Service Desk:

To reset your password with SSPR

Go to:

  • You will be prompted to enter your Ithaca College email address and complete a CAPTCHA. Please do so and click Next.
  • Select “I forgot my password” and click Next.
  • You will be prompted to use two of the verification methods you set up when you enrolled in SSPR.
  • If you are unable to log into your account using SSPR, please contact the IT Service Desk for assistance.


Netpass FAQ

What if I need help with Netpass?

Come to the Service Desk (104 Job Hall) with your college ID card.

What if I can't come to the Service Desk for help with my password?

You have two options:

  1. Fax the following information to (607) 274-1583, Attn: Service Desk
  2. Send an email from an alternate e-mail account and include the following information to
  • Your IC email address
  • A photocopy of the ID card (if sending a fax)
  • A picture of the ID card (if sending an e-mail)
  • The college ID number (which does not always appear clearly on the photocopy/picture of the ID card)
  • Your preferred contact method

Within 1 business day of receipt of the above information the Service Desk will reset the security questions for the account and notify you via the contact information provided.

What system passwords do NOT change when I change my Netpass password?

  • Advance
  • Other miscellaneous services or applications which do not use Netpass for authentication

Why are security questions and a complicated password required?

Many people use a simple password that password "cracking" tools can easily figure out. A more complex password helps protect accounts from being compromised. The authentication methods are for user convenience, to allow self-service password resets.

What is a "strong" password?

A password that has at least 8 characters containing random letters, numbers and special characters (!, %, *, +, -, ?, _) is very strong and hard to crack. See our password page for specific password requirements, as well as tips for creating a strong password.

How often do Netpass passwords expire?

  • Students: Once per year
  • Faculty and Staff: Once per year

Reminders are sent to each account owner starting two weeks prior to expiration.

What are the security requirements for departmental and organizational e-mail accounts?

Departmental and organizational e-mail accounts are required to use the stronger password rules, but not security questions. The manager of the account should login to Netpass Manager as themselves to change the password for any account they are are responsible for.

My Mac computer shows a "Keychain" message after I change my password. What should I do?

The message will typically show these options:

  • Continue Log In
  • Create New Keychain
  • Update Keychain Password - this is the recommended choice.
    • Select this option.
    • Enter your previous Netpass password in the current password field.
    • Enter your new Netpass password in the New and Verify password fields.


Article ID: 71
Tue 8/1/17 11:24 AM
Tue 11/15/22 3:05 PM

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This is an overview of email for Ithaca College faculty, staff, students, alumni, and retirees, and for department and student organization accounts.