This is a quick guide in how to reset your Netpass password.
Audience
This article is intended for faculty, staff, students, afiliates, and alumni.
Contents
- Lockouts
- Self-Service Reset
- Password Rules
Lockouts
Users can be locked out of their Netpass in two ways:
Temporary Lock:
- If you unsuccessfully attempt to log in 5 times, you will have a temporary lock on your account for 15 minutes.
Permanent Lock:
- After 9 bad passwords attempts, you will be locked out of your account.
- If you are trying to reset your password but answer your security questions incorrectly 3 times, your account will be locked. The only way for this lock to be removed is for the Service Desk to reset your security question answers. This can only be done after verifying your identity with the Service Desk by sending a picture of your ID via email or by coming to the desk with your ID.
Self-Service Reset
To reset your password with SSPR
Go to: https://aka.ms/sspr
- You will be prompted to enter your Ithaca College email address and complete a CAPTCHA. Please do so and click Next.
- Select “I forgot my password” and click Next.
- You will be prompted to use two of the verification methods you set up when you enrolled in SSPR.
If you are unable to log into your account using SSPR, please contact the IT Service Desk for assistance.
Password Rules
Keep these in mind when setting your new password, otherwise it will be rejected by the system:
- Must be at least 8 characters
- Required combination of letters, numbers, and at least one of the following: ! % + - ? _
- Cannot contain any part of the user's full name or username
- Cannot use a password that has been used within the last 18 months
- Case sensitive
- Expires every year