Email

Tags email

This article is an overview of email for faculty, staff, students, alumni, and retirees at Ithaca College. It also covers departmental and student organization accounts.

All faculty, staff, students, alumni and retirees have an Ithaca College email account, which is accessed using a Netpass username and password. Official email communication from the college will only be sent to your IC email address. All account holders except for alumni are required to use Duo Multi-factor Authentication to access email.

Log into Outlook on the Web via apps.ithaca.edu 

New Faculty and Staff

All faculty and staff are provided with an Ithaca College email address. New faculty and staff members need their Parnassus username and the last 6 digits of their college ID in order to activate their Netpass account. This information is provided by Human Resources during the new hire orientation session. This session is held the first day of work for new staff members. New faculty will usually be scheduled for their new hire session prior to the start of classes.

New Students

Students need a HomerConnect User ID and a PIN number to activate their Netpass account. This information is sent from the Registrar’s Office to all new and transfer students in advance of orientation. Netpass username and password is tied directly to email, and the netpass username is the first half of the email address.(Example: FLastname1@ithaca.edu)

Departmental

Departments often have departmental e-mail accounts to allow e-mail messages to be directed to their department rather than to an individual.  New departmental accounts or changes to existing accounts require authorization by the department head or dean. Request a departmental email account >

  • An individual from the department is designated as the account manager. This individual is responsible for changing the account password every 180 days.
  • These accounts do not expire.
  • Account deletion requests can be made to the Service Desk. 

Student Organization

Student organizations often have e-mail accounts to allow e-mail messages to be directed to their organization rather than to an individual. New organizational e-mail accounts or changes to existing accounts require authorization by the organization's advisor. An individual from the organization is designated as the account manager. This individual is responsible for changing the account password every 180 days. Request a student organization email account >

  • These accounts should be renewed at the start of every fall semester.
  • Account deletion requests can be made to the Service Desk.

Data Backup Policy

Regular data backups are done on IC systems by IT for disaster recovery purposes only. This includes the email system. Full backups of email are held only for a brief period of time, typically no more than one month.

Email Recovery 

  • All users have the ability to recover deleted email messages for up to 14 days after deletion
  • For an additional 14 days, IT can attempt email recovery for faculty and staff with the approval of the requestor's supervisor
0% helpful - 1 review

Details

Article ID: 480
Created
Thu 10/25/18 10:13 AM
Modified
Thu 6/6/19 10:51 AM