Wipe and reinstall macOS

Before booting into recovery mode, check to see if the "erase all contents and settings" option is available. See this article from Apple on how to find this.
If you are able to use this option, you can skip the rest of this article.


If Erase All Contents and Settings is not an option, please continue with these instructions for wiping the machine and reinstalling macOS.

First boot into recovery mode:
Use macOS Recovery on an Intel-based Mac - Apple Support
Use macOS Recovery on a Mac with Apple silicon - Apple Support

Once you boot into recovery mode, proceed with wiping the machine and reinstalling macOS.

If it asks for you to enter a password or recovery key, navigate to the top left of the screen and click "Recovery Assistant," then click "Erase Mac..." then follow the prompts on screen.


Once in recovery mode, click Disk Utility




Next, click on Macintosh HD (not Macintosh HD – Data), or if it is labeled "untitled" click that.



After that, click “Erase” and then click “Erase Volume Group” 

Make sure the name is Macintosh HD and the file type is APFS
Note: it is important to click
“Erase Volume Group” and not just “erase”
This is an important step in the process,and the rest
may not work correctly if this is not done correctly. 


If you are prompted to restart, restart, then repeat the previous steps in disk utility, so that you end up with one drive called "Macintosh HD"










Once Disk Utility shows only one internal drive labeled "Macintosh HD" return to the Recovery Utilities Screen, then click “Reinstall macOS"


Click Continue

Click Accept

Click Agree

Select your hard drive then click install

Wait for the installation to complete


Article ID: 1465
Wed 6/21/23 2:39 PM
Wed 9/27/23 4:26 PM