Vector LMS provides online trainings for students and employees including AlcoholEdu, Sexual Assault Prevention, and Diversity, Equity, and Inclusion.
Audience
This article is intended for students and employees completing online required or voluntary trainings through Vector LMS.
Contents
- Accessing Vector LMS
- Troubleshooting
Accessing Vector LMS
Login to Vector LMS using your Ithaca College credentials at the appropriate site below.
Students: https://ithacastudents-ny.vectorlmsedu.com/
Employees: https://ithaca-ny.vectorlmsedu.com/
Troubleshooting
Please use the following tips from Vector LMS to troubleshoot issues occurring during trainings. Further resources are available at https://vectorsolutions.force.com/vectorlmstrainingeducation/s/article/Help-Resources.
If you are accessing training from a computer:
- Restart your browser. Note: On a Mac you’ll need to fully quit the browser.
- Make sure you are using a recent version of Google Chrome, Mozilla Firefox, Internet Explorer, or Safari. If you have any pending updates, they may need to be completed to move forward with training.
- Clear your browser’s cache and cookies, which are typically located under your browser's history settings.
- It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.
If you are accessing training from a mobile device:
Our system is compatible with many mobile devices; however, some users may have
personal configurations that prevent certain courses from loading. Additionally, some
custom and policy courses are best displayed on a computer. If you are experiencing
difficulty loading our training on a personal device, try accessing the courses through a
laptop or desktop computer.
If these troubleshooting tips do not correct the issue, please report them to Vector LMS by going to https://vectorsolutions.force.com/vectorlmstrainingeducation/s/contactsupport and sharing the following details:
- Which browser and version are you experiencing this on?
- Screenshot and description of where the user is stuck or having difficulty.
- Full course title and section of issue.
- Device(s) experiencing this issue (desktop, laptop, mobile device).
For non-technical issues, you may contact Human Resources (for employees) at humanresources@ithaca.edu or (607)274-8000, or the Center for Health Promotion (for students) at healthpromotion@ithaca.edu or (607)274-3136.