Downloading Full Bomgar Client

This article goes over downloading the full Bomgar client for both Mac and Windows.

Downloading Bomgar on Mac: 

1. The technician will request access to elevate to full remote support. This allows the technician to access control of your mouse and keyboard. Below is what the prompt will look like. Click Accept. 

Bomgar request image

2. A browser screen may appear and you will witness a download go into a folder that can be found in the dock or when you go to Finder > Downloads folder (or for Windows: File Explorer > Downloads). Double click "Open to Start Support Session" this is accompanied by the Bomgar logo. 

3. If a pop-up requests permission to open this file, Click "Open". 

4. Wait a moment for the installer to complete. Once it's finished, you should see the Bomgar symbol in your dock and the chat window reappear. 

Downloading Bomgar on Windows: 

1. You should see that Bomgar is downloaded into a folder within your browser. For Microsoft Edge, you can find this folder in the upper-right hand corner. For Chrome, you can find it in the bottom downloads bar that appears automatically. 

2. A message will appear asking if you want to allow Bomgar to make changes to your device. Click Yes.

Bomgar Access on Windows

3. Once you click Yes, you should see that Bomgar chat reappear on your screen once again. 

Details

Article ID: 1180
Created
Mon 10/11/21 12:08 PM
Modified
Thu 10/21/21 11:50 AM