FAQ: Getting Help with Canvas

Frequently Asked Questions about Getting Help with Canvas

Audience

This article is intended for faculty

Platform

Canvas LMS

Getting Help With Canvas

This article provides answers to some of the most common questions about using Canvas at Ithaca College. Canvas has been configured specifically for Ithaca College. If you have used Canvas at another institution some settings or tools, and the look, may be different than your previous experiences. For more information and resources on Canvas at Ithaca College visit the course sites available. *Note that you must log in with your Ithaca College Netpass ID and credentials. 

If you have a question that is not listed below, please visit the LMS Project website, review the LMS Project FAQs, or reach out to the LMS Implementation Team through the LMS Campus Inquiry form.

 

Topics in this FAQ:

  • Where can I get help with learning and using Canvas?
  • Where can I get help with building my course(s) in Canvas?
  • I need advice on designing my Canvas course site to meet my instructional goals. Who can I reach out to for assistance?
  • Where can I get help with issues related specifically to Ithaca College Canvas configurations, policies, and course design using the IC Design Template or Course Blueprint?

 

Where can I get help with learning and using Canvas?

Ithaca College has arranged several support options available directly from Instructure. Most of these are found in the Help menu of the navigation. Use the help resources to get advice on how to use any of the Canvas course tools. Please use these resources for anything on Canvas.

Explore the Canvas Guides and Video Guides

Canvas Support - available 24/7/365 for any Canvas related questions or issues

  • Chat, Hotline and Email (available in the Canvas Help Menu)

 

Where can I get help with building my course(s) in Canvas?

Panda Pros - Consultants from Instructure

Instructure - Canvas has announced a new free faculty consultation resource called Panda Pros!

  • Faculty can register for a 25-minute 1:1 consulting session with the Canvas learning services team between the hours of 6:00 am MT - 6:00 pm MT.
  • Please note, a limitation of our scheduling software is that all times show in Mountain Time, so please keep this in mind when signing up.
  • Sessions will cover instructional design coaching, course construction guidance, quick course reviews, and answer "how-to” questions with Canvas, Studio, and Portfolium products.  

For other topics and support

  • Contact Student Accessibility Services (SAS) for building accessible content
  • Contact the Center for Faculty Excellence (CFE) for instructional and course design

 

I need advice on designing my Canvas course site to meet my instructional goals. Who can I reach out to for assistance?

The Center for Faculty Excellence team can work with you with course design, applying effective pedagogical principles, choosing the appropriate technologies, and enhancing the usability for your students. You can contact them through their email cfe@ithaca.edu or visit the Faculty Hub website for more information and opportunities. 

 

Where can I get help with issues related specifically to Ithaca College Canvas configurations, policies, and course design using the IC Design Template or Course Blueprint?

You can also contact Ithaca College staff for issues related specifically to Ithaca College configurations, policies, and course design.

  • Canvas Resources @ IC Facilitators  Learning & Innovative Technologies team, a department of Information Technology.
  • Office hours  Monday-Friday 9:00am - 5:00 pm

 

Details

Article ID: 1130
Created
Tue 7/13/21 12:48 PM
Modified
Mon 8/23/21 7:49 PM