Updating Rave List Membership

Audience 

Rave List Owners

Step one: Updating the Current CSV File List

1. Open CSV file list most recently updated for RAVE. You will need to work from that list to confirm you’re reviewing the current list in Rave and not missing any changes required  

2. Add or remove member emails from the list as needed. Be mindful of email address that may change due to name changes and update accordingly. 

   Note: Be sure to not change any formatting in the CSV- no header is needed, just continue adding names to bottom or remove names and delete empty rows. 

3. Save the File (Save anywhere preferred, this new version will be needed for next update request).  

4. Close the File. 

   Additional Notes: When this list is loaded into Rave by an IT Admin, all members will be removed and re-added with this file. Be sure to include all members in the file whether they require a change or not. 

Step Two:  Using the Template Email 

1. To: needs to remain exactly: teamdynamix-IT@ithaca.edu  

2. Subject: needs to remain exactly: "Rave List Membership Update Request"

3. Body: Please update 1) & 2) with appropriate list information. If updating multiple lists, please provide answers to both per list (Example email template at the end of documentation).

4. Attach File(s) 

5. Click Send   

6. You will receive an email indicating a ticket has been submitted. Communication of update completion and/or any issues with the file will be sent via email regarding this ticket. If there is a request for a change to the file please respond to the original ticket email with an updated file, no need to submit a new request via the above steps. 

   Source of Authority/Access to Update Lists: Determined by Email and Identity administrators by reviewing whether the requestor is a Department List Admin of the department list they are requesting updates to. If not, appropriate authority will be requested via ticket communications. 

Email Template